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ATWT Discussion Group
Janie, I talk on the phone to the public all day long. I am doing them a service. I always say thank you to them (well, maybe not 2 percent of the time)! Much of the time they thank me first, and I respond by saying thank YOU to them. The reason I do this is, with my job, I am fixing (most of the time) screw ups that we have made. Most of the people are gracious and just glad to be talking to a real person, and do whatever needs to be done. I wholeheartedly thank them, even if they thank me first, because their attitude makes my job much easier. Some of the people are angry with me and cuss me out, and I have to take it. I've had about two people in the last 9 months (since I've been doing this job) rub me the wrong way and I've let loose on them. But for the most part, their attitude of doing what I need for them to do, sometimes even though this is an inconvenience for them, makes me thankful, and I want them to know it! And I'm thankful they aren't cussing me out!!! It's really hard calling someone to tell them they have to do a bunch of paperwork over because some dumb _ _ _ in your organization has screwed something up, and nothing has been done on it for 6-8 months!
I think it's polite to thank the other person back. It's not warranted all the time. I taylor everything to the particular situation. But I think it has pretty much come to be one of the more accepted types of courtesy now.
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I was taught to say "Your Welcome" but say someone asks you to do something for them, that turns out to mean a lot to you, too. So that person says "THANK you!" and you come back and say, "Thank YOU!" That's how I see the Bill O'Reilly thing. He's thanking people for being a guest on his show, and they're thanking him for giving them the opportunity to be heard.
Symbiotic relationship...