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DOOL Discussion Group
I read on a forum that you can stack coupon codes if you order by phone on Spiegel. I called into ask the lady if I could stack codes. She said yes. Well, I ordered 4 items. Total should be about $86, but with 6 coupon codes, my total was $13-something.
I went back on the forum today concerned that another poster had said they've been charged more. So I called up Spiegel to ask about my order. I ask about the total. The guy said $67. I said, "$67?!!! The lady who took my order said $13!" He said, "You ordered a lot of things, ma'am." I'm like, "BUT I had AUTHORIZED for a $13 purchase, not $67!" He said I can only use 2 codes. I said, "Why didn't the lady tell me that??" I was furious. I went on about, "I told all my friends? Now they probably can't cancel the order and have to go to the post office" and yadda yadda. So he said he'll take down all the codes I used and let the account manager know. They will call me back. I can't cancel because the order was shipped today.
Anyway, going to contact the Better Business Bureau.
Anyone had this happen to them?
Another one about Spiegel. http://www.news.com/2100-1017-270710.html?legacy=cnet
Spiegel is soooooooooooooo dumb. They blame their own problems on the customers and the internet. OMG. And this problem was since 2001. Nothing has been resolved! Their customer service reps taking orders are still not educated with the fact that we can only use 2 coupon codes max.
The article said that Macys, Staples and Buy.com had computer glitches and just cancelled the orders. Spiegel had the audacity to come back and charge customers months afterwards. This company is truly going to go downhill if they don't fix their system.
Read this: http://www.news.com/2100-1017-271127.html
Spiegel hasn't even solved the problem since 2001! OMG. Buy.com's Google Checkout figured it out. When I tried ordering more using the $10 off, they cancelled the order and blocked my account. Buy.com figured it out during Christmastime.
Why can't Spiegel be smart enough to do that? Spiegel should've just cancelled my order instead of shipping it out.