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OLTL Discussion Group
I think there must have been many complaints to the stores about this because now our large stores, Walmart, Loblaws, Independent Grocers etc have adapted a price guarantee policy. If something rings in at a higher price, even if it is by a penny, you get that item free up to a maxium of $10. I have gotten free chocolate bars, VH sauce, Syrup, Ladies products, a blouse etc from this policy. But again I think what about the poor people that don't watch and end up paying the wrong price, however, I don't think the stores have nearly as many things mispriced now that the policy is in place because of the fear of losing money.
Do your stores have this kind of guarantee and if so have you ever profited from it?
We have the price guarantee at some places but I've only tried to use it twice.
One was at Kmart. At the time you were supposed to get $3 back if the price rang up different than the shelf price. I was overcharged, pointed it out and the cashier corrected the price but never did give me the $3. You have to know our Kmart to understand why I didn't want to wait for a manager. I swear they hire the SLOWEST workers in the entire area. It must be a requirement. My time was more valuable than the $3 I'd be given.
Another time I thought I caught Wal-Mart on a nightgown. When we went back to see the price, she kindly pointed out that the big price over the display was for the smaller sizes. Mine was more.
I KNOW that I was overcharged at Kohl's a few weeks ago. I didn't go back to get a refund because their sale was already off and Kohl's is 8 miles away. I rarely shop there. This was the second time in maybe 5 years and if there is a next time then I will be closer to the cashier display screen so I can actually read what I'm being charged.
I really watch, especially places that have clearances and monster sales. JoAnn's is one that always has MOST of their things on sale. They put out a coupon to get 40% off one regularly-priced item and it's hard to find anything that's NOT on sale! Ticks me off! LOL
I've never encountered a wrong price policy in Washington. I don't think it's hit here, yet. Of course, this is the place that grudgingly allows Wal-mart to build in BFE, never anywhere close to me, won't allow Sam's in, etc. Such hoighty-toighty people! LOL
Walmart and our local grocery store have a policy that if you are charged a price that is different from that of the shelf or sign that you get the first one for free and every additional ones purchased at the smaller amount.
I have caught Walmart three times and our grocery store often. I call them on it and get the items for free whenever I do.
What kills me - is what they do about it.
Last year I bought two pints raspberries that had a huge sign in front of that they were for $2.00 a pint. I was changed $3.50. I went to customer service - pointed it out. I got one for free and they changed me $2.00 for the other. Then they took down the sign....still overchanged everyone.
The last time I found an error in the grocery I bought Lil'Debbie Muffins that had a shelf price of $2.25 underneith. I bought 6 cause I had six .75 coupons which would make them .75 cents each after the coupon doubled. I was changed $3.50 a box. I went to customer service - showed the manager the sign. He came back and told the assistant manager - that entire shelf is wrong - go over there with a gun and fix the entire shelf.
I got one for free and the rest for $2.25. For the following month I kept my eye on that shelf - it remained the same - never changed.
Hi Bigmama! Happy New Year!
I always watch the prices when they are scanned to ensure that I am not over-charged. Many stores have adopted the 'scanning policy' like you say whereby if the scanned price is more than the shelf price, you get the item free if it is less than $10 or you get $10 off the price if it costs more than $10.
I have received a few things free already mostly from the grocery stores. Probably the best deal so far for me happened just before Christmas at the Best Buy (audio/video store). I was browsing for presents and happened to see in one section of the store two older Disney DVDs (The Rescuers and The Great Mouse Detective) for $15.99 each. I passed on these but while I was in the line for the cash, I saw these DVDs on another display shelf for $11.99 each. I picked up both.
At the cash the cashier scanned the DVDs and they came up as $15.99. I showed the cashier the sign saying that the DVDs were in fact $11.99. The sign was just next to the cashier section. The cashier agreed and started to ring in the price at $11.99. Now, each cash station has the 'scanning policy' displayed right in front. I asked the cashier about it and she said that it only applies for items I have already bought. This is wrong so I asked her to check on the policy. She left and apparently checked with the manager, and when she came back she said that the 'scanning policy' did not apply to this case. I asked to speak with the manager.
The manager arrived and I explained what happened and I pointed to the 'scanning policy' sign displayed at the cash. I asked him to explain how the policy they have displayed did not apply here. He couldn't and he gave me the two DVDs at $1.99 each.
So if there is a 'scanning policy' in the store, keep watching those prices.